1. Who sells the goods
| Legal entity | ARPHAREY LLC (Общество с ограниченной ответственностью «АРФАРЕЙ») |
|---|---|
| Registration No. | 207076-3300-ООО, Ministry of Justice of the Kyrgyz Republic, 17.06.2022 (certificate ГРЮ No. 0080353) |
| TIN / OKPO | 01706202210346 / 31543668 |
| Registered address | Kyrgyz Republic, 724830, Chuy region, Sokuluk district, Romanovka village, Pionerskaya str., 8 |
| Director | Daniil M. Shevtsov |
| Contacts | Phone / WhatsApp: +996 555 154 174 · Email: info@arpharey.com · daily 9:00–20:00 (GMT+6) |
| Statement descriptor | ARPHAREY.COM |
2. How to place an order
Orders are accepted daily from 9:00 to 20:00 (Bishkek time):
- through the website — click “Buy” on the product you want and leave your name and phone number in the order form;
- by phone or WhatsApp — +996 555 154 174;
- by email — info@arpharey.com.
Our manager confirms availability and the final amount (goods + delivery), then sends you a secure link to pay by card. The contract is concluded when the payment is authorised (for card payments), when funds reach our bank account (for bank transfers), or when cash is handed over on pickup.
3. Prices and payment
All prices and settlements are in Kyrgyz som (KGS). The amount shown on the payment page is final and includes the goods and delivery.
- Visa or Mastercard — online, on the secure payment page of our acquiring bank, confirmed with 3-D Secure;
- bank transfer — to account 1051010356900055 at OJSC “Kyrgyzkommertsbank”, BIC 105001;
- cash — on pickup.
If your card is issued in a currency other than KGS, the conversion is performed by your issuing bank at its own rate; we do not influence that rate. The payment appears on your statement as ARPHAREY.COM.
4. Delivery
| Pickup | Chuy region (pickup point agreed in advance) — free, 1–2 business days |
|---|---|
| Bishkek and Chuy region | courier, 1–2 business days — from 150 KGS |
| Kyrgyz Republic | postal and transport services, 2–5 business days — from 250 KGS |
| EAEU countries | postal and courier services, 7–21 days — from 900 KGS |
The exact delivery cost depends on the address and parcel weight; the manager tells you the exact amount before payment and it is included in the amount charged. A tracking number is provided after dispatch. Please check the parcel on receipt: if it is damaged, record this with the courier or post office and contact us immediately.
5. Returns and refunds
- Non-food goods of proper quality may be returned or exchanged within 14 days of purchase, provided their presentation and consumer properties are intact and proof of payment is available.
- Food products of proper quality (pollen, tea) in opened packaging cannot be returned — this is a sanitary requirement.
- Defective goods are replaced or refunded after inspection.
- If you cancel an order before dispatch, the amount paid is refunded in full.
Send your refund request to info@arpharey.com, stating the order number and date, its contents and the payment method. We review requests within 10 business days of receipt.
Refunds for card payments
- refunds are made only to the same card used for the payment;
- cash refunds, or refunds to a different card or account, are not possible for card payments;
- we initiate the refund within 3 business days of approving the request;
- crediting to your account takes 3 to 10 banking days depending on your issuing bank.
6. Product information
Our food products hold EAEU declarations of conformity: N RU Д-CN.РА11.В.48742/25 (pine pollen) and N RU Д-RU.РА08.В.27865/25 (willow herb tea). Copies are provided with your order on request.
ARPHAREY products are natural goods. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. If you have chronic conditions, are pregnant or breastfeeding, consult your doctor before use.
7. Privacy policy
ARPHAREY LLC processes personal data in accordance with the law of the Kyrgyz Republic “On personal information”. The full policy in Russian is available here; the key points are:
- What we collect: name, phone number, email address, delivery address, order and payment records, and anonymous website statistics.
- Why: to accept and fulfil your order, contact you about it, arrange delivery and payment, and comply with accounting and tax law.
- Card data: we never collect or store card details — they are handled solely by the PCI DSS certified payment service. We only receive the payment result, amount, date and the last four digits of the card for reconciliation and refunds.
- Who else sees your data: courier and postal services (for delivery), our acquiring bank and its payment service (for payments and refunds), and state authorities where the law requires it. We never sell personal data.
- How long: no longer than the purpose requires, or as long as the law requires for payment and accounting records.
- Your rights: to know what data we hold, to have it corrected, to have it deleted where retention is not required by law, to withdraw consent and to unsubscribe from any updates. Write to info@arpharey.com with the subject “Personal data” — we reply within 10 business days.
- Cookies: this website sets no cookies of its own and runs no advertising or analytics trackers. The map on the contacts page loads from openstreetmap.org only after you click “Show map”.
8. Complaints and disputes
We aim to settle any issue amicably: write to info@arpharey.com or call +996 555 154 174. We answer written claims within 10 business days. Unresolved disputes are governed by the law of the Kyrgyz Republic and heard at the seller’s location, unless mandatory consumer protection rules provide otherwise.